Question 1

1. How to change a seat after the purchase

Accepted Answer

We're sorry, but once a purchase is complete, it is not possible to change the seats selected.

Question 2

1. Requirements to purchase Away Matches' Visiting supporters tickets

Accepted Answer

To purchase Visiting Supporters' tickets for away games, it is generally necessary to be a CRN CARD holder: the card entitles the holder to purchase tickets for away matches. The need of the CRN CARD, which is a supporter's card, is defined by the Relevant Authorities from match to match.  Our advice In consideration of the processing time for CRN Cards purchased online (not less than 10 working days), we recommend you to buy your card in advance in case you mean to use it to attend an away game.

Question 3

1. First time at the San Siro?

Accepted Answer

Do you want to buy tickets for an AC Milan home match, but don't know the best way to do so?   Below you can find some useful information!   Where to buy: online on our website! All you need to do is activate a MyMilan account: you'll choose the seats you prefer directly on the map and receive your tickets via email, in just a few simple steps.   Which sector to choose: the price list often offers discounts for age groups and families, so you can choose the sector you prefer according to your budget. If you want to have a one of a kind experience, don't miss our Premium Experience offers!   What about the parking? You can purchase the car pass separately, always online at our website. Alternatively, the subway (San Siro stop, lilac line) is the most convenient public transportation to the stadium.    Beyond the game... Your Rossoneri experience starts at the stadium, but it doesn't end with the match! Don't miss a visit to Casa Milan and the Mondo Milan Museum: a dive into the Club's present and past!   Our advice Check out the FAQs in this section of the Help Center to find out everything you need to know to have the best from your first time at the San Siro!

Question 4

1. What does a Club 1899 ticket include?

Accepted Answer

There are different types of Club 1899 tickets based on the needs of businesses /VAT number holders or individual customers. Tickets include a seat at the stadium and a food & beverage service depending on the chosen option.

Question 5

1. Can I purchase a parking pass for a match?

Accepted Answer

Yes, you can access the online purchase service on the official website you can reach clicking the link below.

Question 6

1. How to reach the San Siro Stadium

Accepted Answer

The San Siro stadium is located about 6 km from the centre of Milan and can be easily reached by both public and private transport. Click on the button below for tips on how to reach San Siro comfortably.

Question 7

1. MyMilan profile and online ticketing

Accepted Answer

You must be a registered user of the MyMilan area to access the eticketing service. A valid mobile number must be associated to your MyMilan profile in order to purchase tickets online. Please note that each MyMilan user can purchase up to 4 tickets per each match, according to current ticketing norms. Our advice It is advisable to activate your MyMilan account and validate your mobile number before completing the purchase. If you need further assistance with your MyMilan account, please visit the dedicated section of the Help Center.

Question 8

2. Stadium Parking areas

Accepted Answer

For AC Milan home games, the car parks around San Siro are reserved for those in possession of the relevant pass. The parking pass can be purchased online in advance, by clicking on the button below. - The parking area reserved for coaches (including minibuses) is situated on Via Tesia and is reserved for buses with the relevant pass.  - The parking area reserved for registered disabled fans is situated on Via Tesia. In order to reach this car park, it will be necessary to show a copy of this registration to Traffic Police. - The parking area dedicated to buses and cars for away fans is situated on Via Tesia. In order to be granted access, it will be necessary to present a ticket for the away end and/or a parking pass.

Question 9

2. How to cancel an order and be refunded

Accepted Answer

Unfortunately, it is not possible to cancel or refund an order once payment has been completed, as stated in the ticket purchase conditions. Please keep in mind that changes in date and time within the same matchday are common and should be considered when purchasing tickets for an event with a date and time yet to be confirmed. According to the Lega Serie A schedule, matches on the same matchday can be played from Friday evening to Monday evening. We encourage you to consider all options before confirming your purchase and making travel arrangements to Milan. Our advice If you can't make it to the event, you can transfer your ticket to someone else using our online name change process (subject to any restrictions from the Authorities).

Question 10

2. CRN Card and away matches

Accepted Answer

If your CRN Card has already been activated and is in shipment, the card code is enabled to purchase away tickets. If the card is still being shipped, you can attend the game by showing the card purchase receipt, which you can download from the card purchase confirmation email. Our adviceIf you have just purchased a CRN Card online, the code will not immediately enable you to purchase tickets for away games, you will have to wait for the documents to be validated, which usually takes about 15 working days.

Question 11

2. When are parking pass sales open?

Accepted Answer

On the official website you can consult the list of matches for which parking passes are currently on sale.

Question 12

2. When do tickets go on sale for AC Milan matches at San Siro?

Accepted Answer

There is no time schedule available for game ticket sales to open. Tickets are typically put on sale a couple of weeks before the matchday, although the timing may vary from match to match. On our website, in the ticketing section, you will find details of currently active sales.   Our advice Check our official website regularly to stay up-to-date on active sales!

Question 13

2. I already have a ticket for a match, can I buy access to the Hospitality areas?

Accepted Answer

No, unfortunately it is not possible to purchase Hospitality as an upgrade.

Question 14

2. CRN Card and ticket online purchase

Accepted Answer

The purchase of tickets on the official website is open to all, subject to registration in the MyMilan area, except in the case of sales phases reserved for specific categories (e.g. sales reserved for season ticket holders or for CRN Card holders). Any specifications will be stated in the 'info & prices' section of the individual match, published on our official website.

Question 15

3. Is it possible to know in advance what the menu will be?

Accepted Answer

Within 24 hours of kick-off, all guests will receive a match program via email with useful information for the match (room opening times, menu, dress code, etc.).All the menus offered offer a wide variety of dishes and most dietary needs are taken into account in the design of the menus. All allergens will be clearly indicated in the composition of each dish. In case of special dietary requirements, we invite you to contact the dining room staff directly who will be able to support your requests with various alternatives.

Question 16

3. Where are the parking pass spaces located?

Accepted Answer

The parking passes available online will allow you to park in the areas located in the forecourt of the stadium and the immediate vicinity. There is a reserved parking area for buses and a dedicated zone for away fans. A car park map along with all the details can be found on the purchase site.

Question 17

3. Stadium sectors

Accepted Answer

The San Siro stadium is structured in three rings and divided into four macro-areas: red, blue, green and orange. The Rossoneri fans occupy the Second Tier Blue sector, while the supporters of the visiting team are reserved for the Third Tier Green. The Press Stand is in the Second Tier Red. Go to the stadium map to see details of each single sector!

Question 18

3. If a match is cancelled, postponed or played behind closed doors, what happens to my ticket?

Accepted Answer

All the relevant information will be communicated through official channels.

Question 19

3. CRN Card activation and Visiting supporters' ticket purchase

Accepted Answer

In order to access the away tickets' sale, your card must be validated and activated. The validation of the  CRN Cards purchased at Casa Milan takes place automatically once issued, while for cards purchased online it only takes place when the documents uploaded during purchase are approved and validated.  Our advice For cards purchased online, it takes approximately 15 working days for the documents uploaded during the purchase process to be approved. We advise you to purchase your card in advance if you want to attend an away game.

Question 20

3. Online purchased tickets delivery method

Accepted Answer

You will receive the ticket by email to the address linked to the MyMilan account used for the online purcahse.  The ticket is issued exclusively in a PDF format. This can be printed or saved in the wallet of your smartphone. It is not currently possible to load the ticket on the Cuore Rossonero card. You do not need to print out your ticket to enter the stadium, it can also be shown from your smartphone. Our advice Lost the email purchase confirmation? We can forward a copy: please contact our Customer Support filling the form that you can find in the 'Contact us' section below, specifying the MyMilan account used to purchase online.

Question 21

3. Where can I purchase tickets?

Accepted Answer

The official points of sale are: booking.acmilan.com, the official eticketing site reserved for registered users of the MyMilan area the Casa Milan ticket office, located at the Museum entrance the Via Dante Flagship store ticket office Vivaticket website and physical points of sale the stadium ticket offices, only open on matchdays and in instances where tickets are available after the presale phase SECONDARY TICKETING We remind you that it is important to buy tickets only by official channels (websites acmilan.com and vivaticket.com, Casa Milan, Vivaticket points of sale or other points of sale specifically indicated by Milan): only in this way you will be guaranteed to buy a valid ticket and attend the desired event. We recommend that you beware other websites than those indicated, of private trades and other unauthorized channels, as they often offer counterfeit or invalid tickets. The Club is not liable for any fraud suffered because of purchases made outside the authorized channels.

Question 22

4. Casa Milan ticket office - matchday opening

Accepted Answer

On days when home matches are scheduled at San Siro, the Casa Milan ticket office is open for digital ticket sales. The issuance of CRN cards is not carried out on matchdays.

Question 23

4. If I buy a Hospitality package, is parking guaranteed?

Accepted Answer

No, parking is not included in the VIP Hospitality package, but the car pass can be purchased online separately.

Question 24

4. Where to purchase Visiting supporters' tickets for European away games

Accepted Answer

Visiting supporters' sector tickets for European away games are sold directly by AC Milan, ticketing policies are published from time to time on our website acmilan.com.

Question 25

4. Stadium Regulations

Accepted Answer

Every fan who enters the stadium undertakes to observe the Regulations of Use, which you can consult by clicking on the button below.  In the regulations you can also find details of objects that may not be brought into the stadium on matchdays.

Question 26

4. Payment Methods

Accepted Answer

It is currently possible to pay by: - VISA, MASTERCARD and AMEX credit card (to complete the payment correctly, the Secure Code 3D function must be enabled for the card) - voucher - PayPal - VISA, MASTERCARD and AMEX prepaid cards - Klarna Our advice Something went wrong during payment? Contact our Customer Support filling the form that you can find in the 'Contact us' section below or calling our call center to check the status of your order!

Question 27

4. I have lost my ticket, what do I have to do?

Accepted Answer

﻿For online orders Contact us filling the form below or calling our call center: you just need to specify us the email of the MyMilan account used to purchase, and we'll be able to forward you a copy of your pdf tickets. Did you purchase at the point of sale?  In this case, it is not possible to produce a copy of the original tickets. The only possibility is to block the lost tickets and allow you to purchase new ones, if available. Please contact us filling the form that you can find in the 'Contact us' section below by sending the loss report to request the blocking of the lost tickets.

Question 28

4. What do I need to purchase a parking pass?

Accepted Answer

To make an online purchase, a credit card is required. You will also need to provide an email address to which the parking pass can be sent.

Question 29

5. Contact us

Accepted Answer

Question 30

5. Is it mandatory to have a CRN card to buy tickets?

Accepted Answer

No, there is always a general sales period which is open to fans who do not own a CRN card.

Question 31

5. Payment by ticketing voucher/gift card

Accepted Answer

At the time of payment, enter your voucher code in the field provided. The system will display the balance of your voucher and automatically deduct the relevant amount. Our advice If the value of your voucher does not cover the full amount that must be paid, it is possible to cover the difference using one of the payment methods accepted by our online system.

Question 32

5. Introduction of special objects and luggage storage

Accepted Answer

On matchdays, there is no luggage storage available at the stadium. Please note that it is not permitted to bring suitcases, baby prams, umbrellas with tips, helmets, professional cameras into the San Siro. Bottles with caps and other closed beverage containers are not allowed. Entry with crutches is not recommended, in order to protect the health and safety of people with walking difficulties, and is subject to assessment by the stadium service staff. Please consult the Stadium Regulations for details of the prohibitions in force during matches.

Question 33

5. Can VIP Hospitality tickets be transferred?

Accepted Answer

Tickets purchased online and including access to hospitality services are subject to the name change rules for regular tickets, so in case of transfer restrictions imposed for security reasons, these also extend to VIP Hospitality tickets.

Question 34

5. Are there free parking areas for disabled fans?

Accepted Answer

In the parking areas adjacent to the stadium there are parking zones reserved for disabled parking card holders, however, these are reserved for holders of accreditation for the day's event, as they are located next to the stadium entrance reserved for disabled fans.

Question 35

5. I bought my ticket from an unofficial ticketing website. How can I check if it is valid?

Accepted Answer

The website seller authorised to sell tickets for AC Milan matches is booking.acmilan.com. Beware of buying from unofficial websites as they are often fraudulent and sell non-existent tickets, fake tickets or tickets at a significant mark-up compared to face value. In case you have any doubts, contact us filling the form that you can find in the 'Contact us' section below to receive clarification and a further explanation of the sales process.

Question 36

6. Contact us

Accepted Answer

Question 37

6. How many tickets can I buy at the same time?

Accepted Answer

Each buyer can purchase up to a maximum of 4 tickets per transaction, as per current Italian ticketing regulations. This limit is always valid, unless otherwise stated for the individual match.

Question 38

6. PDF tickets: how to access the stadium

Accepted Answer

If you have purchased a ticket in PDF format with a QR Code, you can either print it or show it from your smartphone, always together with an identity document. Our advice Lost your purchase confirmation email? Contact our Customer Support filling the form that you can find in the 'Contact us' section below, to ask for a copy: simply indicate the email of the MyMilan account used for the purchase.

Question 39

6. Print@home TICKET TRANSFER

Accepted Answer

You can transfer your print@home ticket via the ticket transfer online service, available on our official website up to one hour before the kick-off.  At the end of the ticket transfer procedure, a new print@home ticket will be issued: the new ticket will be provided with a new QRCode and will display both the name of the new user and the name of the original ticket holder.  In order to open the stadium turnstile, it will be necessary to show the new ticket and a valid ID document.  Reduced price tickets can be transferred only to other user in the same age range.  Ticket transfer service can be disabled due to Public Authorities dispositions, please check our website for all the updated information.

Question 40

6. Are VIP Hospitality tickets suitable for companies?

Accepted Answer

AC Milan reservs to companies the 'Club 1899' season tickets, the Premium Hospitality service specific for the business needs.

Question 41

6. Stadium gates' opening time

Accepted Answer

The stadium entrances generally open to the public two hours before the match.  For matches with a high number of spectators, the opening of the entrances may be further advanced.  Once the match has started, you will be able to enter the stadium at any time by going to gate 8.  Remember that once you have entered the stadium, you will not be able to leave and re-enter again.  Check our website to keep up to date with the opening times of the gates to the public!

Question 42

7. Didn't receive the email purchase confirmation: is my order OK?

Accepted Answer

If the payment was successful, but you didn't receive the purchase confirmation via email, please contact us. You can fill out the form in the 'Contact us' section below or call our call center and provide your personal details and account information. Our advice Try to purchase again: if your first purchase was unsuccessful, the system will allow you to regularly complete another seat reservation for the match.

Question 43

7. Contact us

Accepted Answer

Question 44

7. Reduced price tickets

Accepted Answer

Depending on the matches, discounted prices may be offered to certain categories of fans: the breakdown of prices can always be found in the match list published on our ticketing info landing page. Our advice Please note that all spectators must have a ticket: even children under the age of five must enter the stadium with a valid ticket.

Question 45

7. How to access the stadium

Accepted Answer

The reference entrance is always indicated on the ticket purchased.  The documents required for access to the stadium are: an admission ticket (ticket/subscription, with a ticket transfer receipt if necessary) a valid identity document  It is not necessary to print out the ticket, it can also be shown on a smartphone.

Question 46

7. Traditional ticket - TICKET TRANSFER

Accepted Answer

You can transfer a ticket purchased in a physical point of sale via the ticket transfer online service, available on our official website up to one hour before the kick-off.  At the end of the ticket transfer procedure, a ticket transfer receipt will be issued.  In order to open the stadium turnstile, it will be necessary to show the ORIGINAL ticket, the ticket transfer receipt and a valid ID document.  Reduced price tickets can be transferred only to other user in the same age range.  Ticket transfer service can be disabled due to Public Authorities dispositions, please check our website for all the updated information.

Question 47

8. What do I need to access the stadium?

Accepted Answer

Currently, a ticket/season ticket and an identity document for each fan are the only things required. In the event that regulations are enacted requiring the presentation of additional documents for stadium access, appropriate information will be provided on our official channels.

Question 48

8. Will season ticket holders and CRN card holders have purchase priority?

Accepted Answer

Each match has its own specific sales policies: in some cases there are reserved sales phases, in others free sales are active immediately. Please consult the information on our website to find out how to sell tickets for the match you are interested in. Our advice Please remember that it's not mandatory to be a CRN card holder in order to purchase tickets.

Question 49

8. How to visit the San Siro stadium

Accepted Answer

On home match days it is not possible to visit the San Siro Stadium.  For information about visiting the Stadium on any other day, please click on the button below.

Question 50

8. I can no longer find the email containing the purchased tickets: what can I do?

Accepted Answer

Only for tickets purchased on our official website, you can contact our Customer Support filling the form that you can find in the 'Contact us' section below or calling our call center for ask for the email and documents required for entry to be re-sent. Our advice In order to forward the purchase confirmation email, it is necessary to indicate the email address associated with the MyMilan user account with which the purchase was made.

Question 51

9. Contact us

Accepted Answer

Question 52

9. Contact us

Accepted Answer

Question 53

9. Is it possible to choose the precise seat of my ticket when making the purchase?

Accepted Answer

Yes, subject to availability, it is possible to choose a precise seat when making a purchase. When buying online, you can select the seat yourself. In the case of purchase at points of sale, the process is led by the operator, who will always offer the best available seats. Our advice The place selected cannot be changed once the purchase is completed: please make your choice carefully before finalising your payment!

Question 54

10. Are there tickets available that include access to hospitality areas or parking?

Accepted Answer

Yes, tickets in the VIP Hospitality price list include specific food and beverage services; you can find out about these in detail by consulting the VIP Hospitality offers active for each race.  Our advice The traditional price list always refers to the cost of individual tickets, so additional services are never included. You can also purchase the parking pass separately, by clicking on the appropriate button on the calendar for each match.

Question 55

11. Free accreditation

Accepted Answer

For AC Milan's home games, it is possible to apply to the club for free accreditation for some specific target categories:  journalists CONI-FIGC members (only for Serie A matches) fans with disabilities Under14 with an accompanying adult Look at the appropriate page of our website for any information on how and when to send accreditation requests.

Question 56

12. Contact us

Accepted Answer

TICKETS

Tickets

Season Tickets

CRN Card

Online Shop

Official Store

Casa Milan

MyMilan

Milan Junior

Privacy

Documents

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