Question 1

1. Why link a CRN Card with my MyMilan account?

Accepted Answer

Associating your CRN card with your MyMilan profile allows you to use the discount reserved for cardholders on the official online store. Our advice It is not compulsory to associate the Cuore Rossonero card with your MyMilan profile in order to purchase tickets or season tickets.

Question 2

1. I didn't get the email to reset my password

Accepted Answer

If you have entered a valid email address but still don't see the confirmation email, check your Spam mail folder or try password recovery again by clearing your cache or using a different browser to the one you used before. Our advice If you need further help, just contact our Customer Support filling the form that you can find in the 'Contact us' section below specifying the email address related to your MyMilan account.

Question 3

1. I want to stay up to date with AC Milan

Accepted Answer

If you would like to receive newsletters, offers and stay up-to-date on all the initiatives the club offers its registered fans, please make sure you have given the appropriate consent to be contacted.  Our advice Log in to your MyMilan profile, select the consents you wish to give and save the changes.

Question 4

1. How to change the e-mail address associated with the MyMilan account

Accepted Answer

You can't update this information by yourself. If you need to replace your e-mail address, please contact our Customer Support filling the form that you can find in the 'Contact us' section below specifying the following information: your personal details (name, surname, date of birth) the e-mail address currently linked to your profile the new email address you wish to use Our advice Remember to write from the new e-mail, so that we can ascertain its validity and complete the data update correctly.

Question 5

1. How to complete the profile activation

Accepted Answer

To complete registration, you must click on the confirmation link in the email received in your inbox. Our advice If you are unable to retrieve the registration completion email, please contact our Customer Support filling the form that you can fin in the 'Contact us' section below.

Question 6

2. How to link the CRN Card to your MyMilan profile

Accepted Answer

Log in to your MyMilan account, access your MyProfile area and use the appropriate card association feature. Our advice Remember that it's necessary for the personal data of the MyMilan profile (name, surname and date of birth) to be exactly the same as those shown on the card. If they are not, save the changes and try again.

Question 7

2. Can I register twice with the same email address?

Accepted Answer

It's not possible to register more than once with the same email address. Our advice If you already have a MyMilan account, request a password reset.

Question 8

2. The reset password link is not working

Accepted Answer

Clear your cache or change your browser and ask for a password reset again: the procedure should then proceed as normal. Our advice Can't reset your password despite changing browsers? Contact our Customer Support filling the form that you can find in the 'Contact us' section below specifying the email address of your MyMilan account!

Question 9

2. How to change my preferences

Accepted Answer

You can modify your preferences in the modify profile section of your MyMilan account.

Question 10

2. Can I delete my account?

Accepted Answer

If you are not interested in using your MyMilan profile now or in the future, please contact us filling the form that you can find in the 'Contact us' section below stating your personal data and the e-mail address associated with the MyMilan account you wish to cancel.

Question 11

3. I tried to log in to my account, but it says ‘User not recognised‘

Accepted Answer

Check that you have entered your data correctly. If the problem persists, make a new account.

Question 12

3. How to update the CRN card linked to your profile

Accepted Answer

Remove the old CRN Card from your profile using the appropriate button (x) in your personal area, save the edits and then proceed with linking the new card.

Question 13

3. How to change your password

Accepted Answer

You can set a new password using the 'Reset password' function.

Question 14

3. I haven't received the e-mail to complete registration

Accepted Answer

If you've entered a valid e-mail address but still don't see the confirmation e-mail, please check your Spam mail folder. Otherwise, try registering again. If you continue to experience problems, please contact Customer Support by filling out the form in the 'Contact Us' section below.

Question 15

3. How to change preferences

Accepted Answer

Log in to your MyMilan profile, select the preferences you want and save the changes.

Question 16

4. I don't want to receive e-mail communications from AC Milan anymore

Accepted Answer

Click on the 'Unsubscribe' link at the bottom of the communication you receive from AC Milan. Our advice You can change your consent at any time, simply log in to your private area and update your contact preferences.

Question 17

4. How to modify your personal data

Accepted Answer

You can modify the data entered during registration on your MyMilan profile in the Modify Profile section. Remember to save the changes made using the appropriate button.

Question 18

4. Error messages in linking CRN card to MyMilan profile

Accepted Answer

Error message 'Invalid Cuore Rossonero combination and date of birth. Please check your data' In this case, your Cuore Rossonero Card data and that on your MyMilan profile aren’t the same: it's necessary that the personal data of your MyMilan profile (name, surname and birthday date) are exactly the same as that shown on the CRN card. If not, update them, save the changes and try again. Error message 'the card is already associated to another profile' To de-bind your CRN card from another profile, log into the private area of your old MyMilan account and delete the card code manually. If you can't access the old account, contact us via the form below, specifying the e-mail corresponding to the MyMilan profile for which you are writing and specifying the card code.

Question 19

4. I forgot my password

Accepted Answer

You can set a new password by using the 'Reset password' function.

Question 20

4. I can't register

Accepted Answer

Check that you have entered the data correctly. Our advice If you are unable to activate the drop-down menus on the registration form, we suggest you update your browser to the latest version or try a different browser/device.

Question 21

5. What do I need to subscribe?

Accepted Answer

Registering to MyMilan is free and easy! All you need is a valid email address. Our advice You can register to MyMilan by going on the home page of the official AC Milan website, going to the LOGIN MyMilan section and clicking on Not registered? Join us. Or you can also click on the button below!

Question 22

5. I cannot associate my CRN with my profile because it is already associated with another user

Accepted Answer

To de-bind your CRN card from another profile, log into the private area of your old MyMilan account and delete the card code manually. If you can't access the old account, fill the form provided in this FAQs section, specifying the e-mail corresponding to the MyMilan profile for which you are writing and specifying the card code.

Question 23

5. Contact us

Accepted Answer

Question 24

5. Contact us

Accepted Answer

Question 25

5. Contact us

Accepted Answer

Question 26

6. Contact us

Accepted Answer

Question 27

6. Why should I register?

Accepted Answer

Registering will allow you to: • buy tickets and season tickets for matches • manage your Cuore Rossonero Card • buy products on the official e-commerce site • have the opportunity to participate in events and competitions • access exclusive content • verify and update your data and manage your privacy • receive updates on the latest news, upcoming events and learn about special initiatives and offers designed for you

Question 28

7. Why should I validate my mobile number?

Accepted Answer

Mobile validation is mandatory if you need to purchase tickets online on our website, as per current Italian norms.   To validate your mobile number, you just have to add online the validation code you'll receive via SMS.   Our advice Too many failed validation attempts? Try again in 24hours! In the meanwhile, please check your mobile number has been filled correctly.

Question 29

8. Contact us

Accepted Answer

MYMILAN

Tickets

Season Tickets

CRN Card

Online Shop

Official Store

Casa Milan

MyMilan

Milan Junior

Privacy

Documents

#ALWAYSMILAN