Question 1

1. How to change a seat or the ticket holders' data after purchase

Accepted Answer

The ticket holder’s personal details must match those shown on their ID. If they don’t, access to the stadium may be denied. Any mistake in the ticket holder’s personal data during purchase? Don’t worry, you can update the ticket through the ticket transfer service, available a few days before the match. Simply enter the details of your ticket, update the correct personal data, and save the changes. A new PDF ticket will be generated. If you wish to change your seat instead, please note that once a purchase is completed, it is not possible to modify the selected seats.

Question 2

2. Print@home TICKET TRANSFER

Accepted Answer

You can transfer your print@home ticket via the ticket transfer online service, available on our official website up to one hour before the kick-off.  At the end of the ticket transfer procedure, a new print@home ticket will be issued: the new ticket will be provided with a new QRCode and will display both the name of the new user and the name of the original ticket holder.  In order to open the stadium turnstile, it will be necessary to show the new ticket and a valid ID document.  Reduced price tickets can be transferred only to other user in the same age range.  Ticket transfer service can be disabled due to Public Authorities dispositions, please check our website for all the updated information.

Question 3

3. Traditional ticket - TICKET TRANSFER

Accepted Answer

You can transfer a ticket purchased in a physical point of sale via the ticket transfer online service, available on our official website up to one hour before the kick-off.  At the end of the ticket transfer procedure, a ticket transfer receipt will be issued.  In order to open the stadium turnstile, it will be necessary to show the ORIGINAL ticket, the ticket transfer receipt and a valid ID document.  Reduced price tickets can be transferred only to other user in the same age range.  Ticket transfer service can be disabled due to Public Authorities dispositions, please check our website for all the updated information.