Question 1

1. Subscribe a MyMilan account

Accepted Answer

If you already have a MyMilan account, simply click on 'login' and enter the email address and password you chose when you registered. If you are a new user, you will need to register before placing your order. You can create your MyMilan profile by clicking on 'Not registered yet? Register'. Alternatively, proceed to purchase in guest mode by simply entering your e-mail address. Our advice If you have any difficulties registering or retrieving your password, please contact us filling the form that you can find in the 'Contact us' section below. You can also make the purchase without registering, by completing the order in guest mode, simply indicating your e-mail address.

Question 2

1. How to join Rossoneri Rewards membership

Accepted Answer

To join the program, you just need a MyMilan account. If you already have one, log in to your profile and select the subscription flag for the Rossoneri Rewards program, accepting the program's terms and conditions. If you don’t have a MyMilan account, register and select the subscription flag for Rossoneri Rewards. You can also join the Rossoneri Rewards program in some of ours AC Milan stores. Our advice: Join the Rossoneri Rewards program to enjoy all the benefits designed for you, the fans!

Question 3

1. Wrong item

Accepted Answer

Have you received a product that you did not order? Contact us via the form provided in the 'Contact us' section below, indicating your order number, and we will contact you back to define the return and refund modalities. Our advice Keep the product carefully, you must return it intact and in its original condition. For any further information, we advise you to carefully read the terms and conditions of purchase.

Question 4

1. Shipment methods & timing

Accepted Answer

Shipping methods You can choose the shipping method at checkout. You will be able to select the standard shipping method, managed in 4-5 business days, or express, managed in 1-2 business days.Delivery is carried out by the following couriers: GLS for Standard shipments within Italy UPS for Express shipments within Italy and for all types of international shipments Shipping costs vary depending on the type of shipping chosen, the destination and the size/weight of the package. Delivery timings   *The number of days indicated refers to business days. For orders containing at least one personalized product, please allow an additional day for processing. You will receive a shipping tracking link as soon as your package is handed over to the courier.   Deliveries take place Monday to Friday. The courier generally makes two delivery attempts; it is important to provide an address where someone is always present to pick up the goods.   If you would like to select Click&Collect as shipping method, please refer to the dedicated section at point 6.   Our advice When purchasing, always leave your phone number: it will be used by the courier to contact you if they have any problems delivering your order. The delivery times indicated refer to shipping only, and do not include order processind and fulfillment times.

Question 5

1. Return policies

Accepted Answer

Winter Holidays and Black Friday: extended return window for your shopping in rossonero!  Products from orders placed from November 24th to December 25th can be returned until January 25th. Generic rules From the moment you have received your order, you have 30 days to communicate your decision to return the goods, by filling in the appropriate form that you can find by clicking on the button below. The return is free of charge for the customer. After following the return request procedure, you will receive by email the instructions to follow in order to return the goods. You will receive the waybill that you have to affix to the parcel and book our courier to pick it up. You can choose a different courier to return the goods, but in this case you will be responsible for the costs. In any case, the delivery of the goods to the courier must take place within 14 days from the completion of the return request.   An essential condition for the exercise of the right of withdrawal is the return in perfect condition of the purchased products, unused, with original labels not removed and in their original packaging.   For further details on return policies, we suggest you consult the terms and conditions of sale here.   Returned products must be returned in their original packaging, complete in all its parts (including label, price, tags unaltered and attached to the product) must be packaged carefully, so as to safeguard the original wrappings from any damage, writing or labelling. Products that have been washed and damaged by detergents/additives, or products damaged by the customer due to inexperience (e.g.: ironing at excessive temperature, incorrect application of patches on shirts, etc.) will not be reimbursed.   For any further details we suggest you consult the terms and conditions of sale here.   The right of withdrawal cannot be exercised: on customised products at the express request of the customer (e.g.: customised products with patches, names and/or players' numbers, with initials, with the exception of defective or damaged products); on face masks; on match jerseys following the change of the player's jersey number or his transfer to another team; on underwear and swimwear.

Question 6

2. Return customised items

Accepted Answer

Unfortunately, our policy does not provide for the handling of returns for customised products. Please choose carefully the right size before the purchase, visiting our size chart.   There is no return and refund for products whose manufacture is determined by an individual choice or selection of the customer (including, for example, customised match jerseys with patches, name and number of players), or which are clearly made to the personal requirements of the customer.    ﻿

Question 7

2. Tracking

Accepted Answer

When your order is ready for dispatch, you will receive an email with the link for courier tracking. The couriers used for shipping are SDA for Italy and UPS for shipments abroad. Our advice When purchasing, it is important to leave a valid telephone number, which will be available to the courier in case of problems with the delivery. If you do not receive any updates or if you need further clarification, you can contact us via the form in the 'Contact Us' section below.

Question 8

2. Rossoneri Rewards membership and MyMilan account

Accepted Answer

Registering for MyMilan alone does not grant access to the Rossoneri Rewards program. To join, log in to your profile on store.acmilan.com and select the subscription flag for Rossoneri Rewards.  Our advice To earn points, make sure you’re logged into your account before making a purchase. Don’t forget to log in before checkout!

Question 9

2. Product damaged during transport

Accepted Answer

If the product you have purchased has been damaged or appears to have been tampered with during transport, please photograph both the packaging and the damaged product and contact us using the appropriate form that you can find in the 'Contact us' section below: we will contact you back to provide you with appropriate assistance. Our advice Keep the product carefully, you must return it intact and in its original condition. For any further information, we advise you to carefully read the terms and conditions of purchase.

Question 10

2. MyMilan login

Accepted Answer

Access your reserved area by indicating your username (corresponding to the email address associated with your account) and password. If you have forgotten your password, you can retrieve it using the 'Forgot your password' function. Our advice Login to your user profile before you start shopping online!

Question 11

3. Defective product

Accepted Answer

If the product you have received has a small defect, please send us a photo using the form provided in the 'Contact us' section below so that we can assess the extent of the problem and offer you appropriate assistance. For technical reasons, the colour of the products displayed on the website may differ slightly from the actual colour: this variation cannot be a reason for a refund. Our advice Keep the product carefully, you must return it intact and in its original condition. For any further information, we advise you to carefully read the terms and conditions of purchase.

Question 12

3. Adding and editing products in the shopping cart

Accepted Answer

You can change the contents of your shopping cart as you wish, by adding items or removing some, before you have made your payment. Once the order has been completed, it is not possible to change the purchased items: no more products can be added, removed or changed (e.g. size, colour).   Our advice Once payment has been made, the order is confirmed and sent for processing, and cannot therefore be cancelled or modified. To exercise your right of withdrawal, please consult the dedicated FAQ: you have 30 days from the delivery date to cancel your order.

Question 13

3. How to collect membership points

Accepted Answer

Earn 1 point for every euro spent on store.acmilan.com and in the official AC Milan stores. Points accumulated with your purchases will help you reaching loyalty levels for exclusive rewards and opportunities. For purchases made in currencies other than euros, points will always be calculated based on the conversion rate of €1 = 1 point, using the daily updated exchange rate between the payment currency and the euro. In addition, you can earn points through other actions: registering for the program gives you 50 points, you’ll receive 100 points on your birthday, and inviting a friend to join gives you an extra 200 points.

Question 14

3. Change shipping address

Accepted Answer

Once the order has been placed, it is unfortunately not possible to change the shipping address. If you wish to change the address associated with your account, so that you can have it available for future purchases, please log into your profile and make the necessary changes. Our advice When purchasing, it is important to leave a valid telephone number, which will be available to the courier in case of problems with the delivery. If you do not receive any updates or if you need further clarification, you can contact us via the form in the 'Contact Us' section below.

Question 15

3. Product exchange

Accepted Answer

Unfortunately, our policy does not provide for the handling of changes for incorrect purchases. Our advice In this case we recommend that you make a return within 30 days and make a new purchase. As it may happen that the product you want is out of stock, we advise you not to wait for our refund (it will arrive within about 30 days after receipt of your return, if it is in perfect condition) to place the new order.

Question 16

4. Size chart

Accepted Answer

How to choose the right size for your official jerseys? Check out our size guide to choose the perfect size for you! Our advice If you are in between sizes, the most important measurement to consider is your shoulder width (measured from the back). If you are in doubt, choose one size up: please remember that both customized and personalized jerseys can't be returned.

Question 17

4. Delivery delays

Accepted Answer

Delivery times may vary depending on the type of order placed (e.g. customised products), the destination of the shipment or holidays. Please note that in the case of purchasing pre-order products, the delivery time may be longer, which will always be specified during checkout. If you purchase other items together with the pre-order product, the shipping time will be unique and will follow the shipping time of the pre-order product. For further details regarding shipping times, please refer to the shipping time section you can reach at the link below. Our advice Always check the status of your shipment via the tracking link you received. In case of delays of more than 15 days, please contact us indicating your order number via the contact form.

Question 18

4. Payments with gift cards and membership points

Accepted Answer

Sure, you can collect points also if you use a gift card as payment method.

Question 19

4. Return timing

Accepted Answer

From the moment you receive your order, you have 30 days to communicate your decision to return the goods, by filling in the return form available by clicking on the button below. We will refund the amount of the returned products within a maximum of 14 days, once we have verified the conformity of the returned products. Our advice Keep the product with care, you must return it intact and in the condition in which you received it.

Question 20

4. Wrong size

Accepted Answer

Unfortunately, our policy does not provide for the exchange of goods for wrong purchase. In this case we suggest you make a return within 30 days and make a new purchase, if applicable for the type of product you purchased.  Please check our size chart for all the details on jerseys' fit. Our advice As it may happen that the product you want runs out of stock, we advise you not to wait for our refund (it will arrive within 14 days of receiving your return, if in perfect condition) to place your new order.

Question 21

5. Failed delivery

Accepted Answer

If the courier is unable to successfully deliver your order due to issues with the address provided during purchase or because the recipient is unavailable, the package will be held in storage and subsequently returned to the sender. For orders containing non-customized products, in the case of a courier return, a refund will be issued (excluding shipping costs); it is not possible to arrange for the goods to be reshipped. For customized products, a reshipment will be arranged: our team will contact you via email or phone to finalize all details.

Question 22

5. Return shipping costs

Accepted Answer

The return is free of charge for the customer.   After having followed the return request procedure, you will receive by email the instructions to follow in order to return the goods.   You will receive the waybill that you will have to attach to the package and book the courier.   You can choose a different courier to return the goods, but in this case the costs will be your responsibility. In any case, the delivery of the goods to the courier must take place within 14 days after completion of the return request.   Our advice In the case of a return due to defects or non-conformity of the purchased product, please contact our customer service through the dedicated form that you can find in the 'Contact us' section below, as a different procedure will be indicated.

Question 23

5. Sending your order

Accepted Answer

Buying from the ACMilan online store is quick and easy: - Log-in to your MyMilan profile, or make a guest purchase - Browse the site (or search) to find the products you want. - Select size, colour and quantity and then click on 'Add to cart'. Repeat the operation for all the products you wish to purchase. - Access your basket to check the total amount, change your selection, use any promotional codes. Then click on 'CHECKOUT' to proceed, or select other items from the navigation menu to continue your shopping - Choose the shipping method, indicating the address where you prefer to receive the goods, and the payment method (credit card, prepaid cards, Skrill, PayPal or cash on delivery, the latter for Italy only). At this stage you can also decide to use any gift cards or discount codes. - Conclude the order: you will receive a confirmation email to the address associated with the MyMilan profile used for the purchase or to the email address indicated during checkout, if you purchased in guest mode. In a few days your package will be delivered to the chosen address. Our advice You did not receive the order confirmation email? Also check your junk mail: if you don't find anything there either, please contact Customer Service filling the form that you find in the section 'Contact us' below.

Question 24

5. Points collection for shopping at our official Stores

Accepted Answer

Purchases made at the physical stores in Milan, Via Dante and Casa Milan, qualify for points accumulation within the Rossoneri Rewards program. To have the points from your purchase credited, you must inform the cashier that you are enrolled in the Rossoneri Rewards program before making the payment, and provide the necessary details to retrieve your profile. It is not possible to credit points for purchases after the payment has been completed.

Question 25

5. Customisation issues

Accepted Answer

Customised products are created especially for you, which is why returns are not possible. If the customisation of your product is wrong and does not comply with what you requested at the time of purchase, please contact us via the form and we will offer you appropriate assistance. Our advice When customising jerseys with players' names and numbers, please bear in mind that the team's current squad is only made official after the close of the transfer market. Likewise, the allocation of official jersey numbering to players takes place within the deadline specified by the competent sporting bodies. Any purchase of a personalised jersey made before these dates is therefore at the consumer's risk, as the player may no longer wear the AC Milan jersey or may change the jersey number.

Question 26

6. Contact us

Accepted Answer

Question 27

6. Rewards dedicated to members

Accepted Answer

Prizes and rewards vary depending on the loyalty level reached: you can get discounts, access to exclusive experiences, and many other rewards, listed on our website. Our advice Remember that points remain valid for 365 days after your last activity related to the Rossoneri Rewards program. Every time you earn or redeem points, their validity is extended for another 365 days.

Question 28

6. Wrong delivery

Accepted Answer

Have you received a product that you did not order? Contact us via the form provided in the 'Contact us' section below, indicating your order number, and we will contact you back to define the return and refund modalities. Our advice Keep the product carefully, you must return it intact and in its original condition. For any further information, we advise you to carefully read the terms and conditions of purchase.

Question 29

6. Payment methods

Accepted Answer

Payment for purchases from the online store can be made in various ways: - Credit cards or prepaid cards of the main circuits - PayPal - Skrill - Klarna - Cash on delivery (Italy only). Payment is made in cash to the courier upon delivery of the goods. Shipment by cash on delivery has an additional shipping cost of €10. In case of return and refund, you will be asked for a bank account in which to make the payment, and you may have to wait a few days longer than with digital payment. Payment is in cash and the courier is not required to have change available. Cash on delivery is available only in Italy and only for Standard shipping. Some customized products may be excluded from this payment option.    Our advice Do you have any problems completing the payment? Contact our customer support filling the form that you find in the section below 'Contact us', we will be happy to help you!

Question 30

6. Refund mode

Accepted Answer

Once we have checked the suitability of the product you have returned to us, the refund will be made within 30 days using the same payment method you used in your order: credit card, MyBank, PayPal, etc. For cash on delivery payments, the refund will be made by bank transfer. Our advice You have not received your refund? Contact our customer service via the customer service form that you can find in the 'Contact us' section below, we will offer you the necessary support!

Question 31

7. How to redeem a prize

Accepted Answer

Visit the dedicated Rossoneri Rewards program site, log in, and choose the reward available for your point level. The rewards you can claim based on your accumulated points are highlighted. Our advice Remember that points remain valid for 365 days after your last activity related to the Rossoneri Rewards program. Every time you earn or redeem points, their validity is extended for another 365 days.

Question 32

7. Order status

Accepted Answer

If you made your purchase as a registered user, you can log in to your private area and check the processing status of your order in real time. You will receive email notifications whenever the status of your order changes, so you can follow its processing step by step. It generally takes about 1 business day for the orders for non-customized products to be processed and an additional 2-3 business days for shipping and delivery.  While for orders for customized products, processing times are up to a maximum of 3 business days, plus an additional 2-3 business days required for shipping and delivery. Our advice If you do not receive any updates or if you need further clarification, you can contact us filling the form in the 'Contact us' section below to find out the status of your order. For any enquiries regarding the processing status of your order, you should always indicate the order number you received by email: always keep it handy!

Question 33

7. Click&Collect

Accepted Answer

With this service, you can pick up the products you have purchased in our online store in shop: simply choose the 'Pick up' option as delivery method at Checkout and select the Milan store of your choice. As soon as your order is ready to be picked up in store, you will receive an email notification: from that moment, you will have 6 days to pick up the products you have purchased. For the pick-up, you will need to provide both the order number and the verification code, both present in the email notifying order availability in store. Customized products not picked up within 6 days will not be refunded.This delivery method is only active at the Casa Milan, the Via Dante Flagship store and San Babila stores. Orders' pick-up not available on matchdays.  You can find here other informations. Our advice If you do not receive the e-mail confirming receipt of your parcel in store, please check your SPAM (junk mail) box, it may have ended up there by mistake.You can also delegate other people to pick up your order, simply provide them with the order number and verification code. Remember that at the store where you pick up the goods, you will not be able to request product exchanges, nor will you be able to return the goods, which you can request using the online return procedure here.

Question 34

7. How to ship a return

Accepted Answer

Any product subject to return must be sent back in the same condition you received it, so it must be unused and with the tag attached. You must place it in the original corresponding wrapping (bag or box with original label and/or tag) and in a box/envelope containing the confirmation of your order and the corresponding return request. Choose a strong box or padded envelope to ship your return, preferably new: recycled packages are less durable and are more easily subject to theft or tampering. The package closure must be proper to protect the contents from damage and tampering and such as to prevent parts of the contents of the shipment from leaking out. Use only parcel tape to seal it, and seal all sides tightly. Apply the waybill we sent you, and if you are using a recycled package from other previous shipments, be sure to remove any previous courier reference.

Question 35

8. Return in Store

Accepted Answer

You can return the items purchased online to one of the official stores enabled for the Return in Store service.  Fill in the online return form, selecting one of the enabled stores as a pickup point. You will receive an email confirmation with the label to be applied on the package that you will return to the chosen store, during the indicated days and opening hours.  The refund will be issued once our warehouse hs checked the suitability of the product you have returned to us. Our advice Any product subject to return must be sent back in the same condition you received it, so it must be unused and with the tag attached. You must place it in the original corresponding wrapping (bag or box with original label and/or tag) and in a box/envelope containing the confirmation of your order and the corresponding return request.

Question 36

8. Contact us

Accepted Answer

Question 37

8. Order processing timing

Accepted Answer

It generally takes about 1 business day for the orders for non-customized products to be processed and an additional 2-3 business days for shipping and delivery.  While for orders for customized products, processing times are up to a maximum of 3 business days, plus an additional 2-3 business days required for shipping and delivery.  Our advice If you do not receive any updates or if you need further clarification, you can contact us filling the form in the 'Contact us' section below to find out the status of your order. For any enquiries regarding the processing status of your order, you should always indicate the order number you received by email: always keep it handy!

Question 38

8. Order refund and points updating

Accepted Answer

If you return an order, the points corresponding to the refunded amount will be automatically deducted from your point balance, at a rate of 1 point per € refunded. If you used coupons or discounts by redeeming loyalty points for the order being returned, these points will be credited back to your balance. The time for point reimbursement depends on when the return is authorized.

Question 39

9. Prize issuing timings

Accepted Answer

The coupon is immediately sent to your email inbox as soon as you redemm your points: you'll receive an email with all the details on how to use your coupon!  Each coupon generated by Rossoneri Rewards has a minimum order value required for use. Please check the required amount before entering the coupon at checkout: €10 -minimum spend of €50 €20 - minimum spend of €100 €35 - minimum spend of €130 €50 - minimum spend of €180 €75 - minimum spend of €250 €100 - minimum spend of €300 Free Shipping - minimum spend of €30 Our advice The coupon is valid one year from the date is required and sent.

Question 40

9. Use of coupons and gift cards

Accepted Answer

Coupons and promotional codes allow you to get a discount on your online purchases. To take advantage of the promotion reserved for you, select the products you wish to purchase, go to the shopping cart and enter the code in the empty field in the 'enter promotion code' box. Our advice Read the conditions of the promotion linked to the code to make sure it applies to your order (you will find them at the bottom of the newsletter or in the sections of the website describing the promotion).

Question 41

9. Contact us

Accepted Answer

Question 42

10. Order refund and related points credit

Accepted Answer

If a reward was used for a refunded order and points were deducted, these points will be automatically credited back to your balance.

Question 43

10. Order cancellation

Accepted Answer

Once payment has been processed, it cannot be modified or canceled, not even a few minutes after confirmation.Our order processing system is automated to ensure fast and efficient processing, which means changes are not possible after checkout. Our advice If you're not happy with the product purchase, you have the possibility to return the item without any additional cost, as described in oure 'Return and Refunds' section. You will be able to access the return webpage as soon as your order will be delivered. Please note that, in accordance with our Terms and Conditions, any personalized or customized items cannot be returned or exchanged.  We strongly recommend double-checking your order details before completing your purchase.

Question 44

11. Missing points update

Accepted Answer

Points are credited within 24 hours of your purchase, as long as you logged into your MyMilan account before checkout.If you think you’ve earned points but they don’t appear in your account, try these solutions: Refresh your browser Log out and log back into your account Check the 'History' section in your account to see if the points were added. The 'History' section will show the number of points earned.

Question 45

11. Contact us

Accepted Answer

Question 46

12. Collected points' validity

Accepted Answer

The points earned are valid for 365 days from the date of your last interaction with the program. Points will remain valid as long as the member stays active. An active user is one who has joined the loyalty program and has completed at least one of the following actions within 365 days: Make a purchase as described above Redeem points for a reward Invite a friend Members are considered inactive if they don't perform any of the actions above for 365 days or more. Inactive members will immediately lose all accumulated points.

Question 47

13. Points update timing

Accepted Answer

Normally, your point balance is updated within 24 hours of your purchase. If you think you’ve earned points but they don’t appear in your account, try these solutions: Refresh your browser Log out and log back into your account Check the 'History' section in your account to see if the points were added. The 'History' section will show the number of points earned.

Question 48

14. Points credit for purchases made as a guest

Accepted Answer

Unfortunately, it is not possible to recover points for purchases made as a guest. Points can only be awarded to registered users who made a purchase after logging into MyMilan.

Question 49

15. Unsubscribe from Rossoneri Rewards

Accepted Answer

Contact us through the contact form available in the Help Center, in the section dedicated to the Rossoneri Rewards program, and we will handle your unsubscription request. In your request, please provide the email address associated with your MyMilan account registered in the Rossoneri Rewards program, and formally submit your request to unsubscribe from the program.

Question 50

16. Level change notification

Accepted Answer

You will be notified by email when you reach a new level, as soon as you earn the required points. Additionally, your new level will be highlighted in your account when you access the Rossoneri Rewards program page.

Question 51

17. Level duration

Accepted Answer

The membership level (Player, Captain, Legend) is determined by accumulated spending, with rewards dedicated to each level. The spending made during the current year will define your membership level for both the current and the following year. For example, if you spend €250 in 2025, reaching the Captain level, you will remain at the Captain level throughout 2026, keeping the level and benefits earned. The level reached in 2027 will, however, depend only on the spending made in 2026.

Question 52

18. Rossoneri Rewards credit and points

Accepted Answer

You can access all the rewards dedicated to your membership level directly from the Rossoneri Rewards webpage: just log in and discover which prizes you can redeem!  The points balance updates at the time of payment. Points can be immediately used to redeem one of the available rewards for the achieved score threshold. In case of an order return, a number of points equal to the refunded amount will be deducted from the balance. If, in the meantime, the points have already been used to redeem a reward, the displayed points balance may be negative.

Question 53

19. Invite a friend: credit update

Accepted Answer

Invite a friend to purchase on store.acmilan.com for the first time! If your friend redeems your coupon code to complete an online purchase, then you'll be rewarded with extra loyalty points! The points will be charged on your balance as soon as your friend completes the purchase using the coupon discount: you'll receive an email notification once this happens.

Question 54

20. Invite a friend: error message while inviting

Accepted Answer

Try checking for any typos in the email address you entered.If you provided multiple email addresses, make sure they are separated by a comma.In this case, however, we recommend entering each email address one at a time, clicking 'send' after each one, rather than submitting them all at once.

Question 55

21. Contact us

Accepted Answer

ONLINE SHOP