Question 1

1. Where to purchase the CRN Card

Accepted Answer

The CRN Card can be purchased online by following the button below. You just need a photo of yourself, scanned copies of your identity documents, and a selfie with your ID.  My advice If you'd rather receive the CRN Card instantly, or if you require assistance from one of our agents, remember that the card issuing is active both at Casa Milan ticket office (except on matchdays) and at Via Dante Flagship Store ticket office.

Question 2

1. CRN Card and tickes purchase

Accepted Answer

It is not mandatory to possess the CRN card to purchase tickets for AC Milan's home matches. The sale of tickets for AC Milan's matches at San Siro always includes a period of open sale, which means it is also open to fans who are not CRN cardholders. Having the CRN card can provide the right to access specific sales windows, reserved for cardholders, where it is possible to purchase tickets before the open sale phase, thus offering greater chances of purchase. These reserved sales windows are at the discretion of the club and may not be activated for every sale. ﻿ Furthermore, as the CRN card is a Fidelity Card (Tessera del Tifoso), being a cardholder allows the purchase of tickets even in cases where sales restrictions are imposed by the authorities, both for matches at San Siro and for away matches.

Question 3

1. What is the identification and activation procedure?

Accepted Answer

The recognition of the cardholder is done through verification of the identification documents provided during the purchase process. For cards purchased at physical points of sale, the recognition is immediate, and the cards issued there are already recognized. In the case of cards requested online, the cardholder will need to provide a copy of their identification documents during the purchase procedure, so that the operators can proceed with the recognition during the validation of the request. If the documents provided online are valid, the card will be marked as 'active-recognized' by the operators and will become fully operational. If the provided documents do not allow for proper identification of the cardholder, a notification will be sent via email containing a link to reload all four requested photos. Once the self-service photo change is completed, the card will return to the 'active, pending recognition' status and will be subjected to conformity checks again.

Question 4

2. Is the CRN card valid to attend matches of other teams that do not play with AC Milan?

Accepted Answer

CRN, as a Fidelity Card (Tessera del Tifoso), also allows you to attend other matches in which Milan does not play, only if the card is fully active, with identification having taken place.

Question 5

2. My card hasn't been activated with identification: what should I do?

Accepted Answer

In case of failure to recognize the cardholder and therefore the activation of the CRN, the cardholder will receive an email notification containing a link to reload all four requested photos. Only in cases where activation is necessary to purchase tickets for away matches, it is possible to contact our customer support by filling out the form found in the section below 'Contact Us' at point 5 and request remote activation of the card.

Question 6

2. Documents required to buy a CRN card

Accepted Answer

To purchase the CRN card online you'll need: - A front and back photo of the identity document (ID card, driver's license or passport) - A colour photo of the cardholder, in jpg format, to be uploaded on the site. Remember that the face must be clearly visible, not covered by sunglasses, scarves or hats. Only the desired Cuore Rossonero cardholder can be shown in the photo - A photo (selfie style) that portrays the cardholder while showing the identity document (required for identification)

Question 7

3. How do I know my CRN card activation status?

Accepted Answer

If you have already received the CRN card, it means that it is ACTIVE as only the cards that have passed the recognition step are shipped. Alternatively, you can contact our Customer Support by filling out the form found in the section below 'Contact Us' at point 5 and indicating the CRN card number and the email associated with the purchase.

Question 8

3. CRN card for Under18

Accepted Answer

Yes, of course.  The documents required for the purchase are the same as those required for adults, but the contractual documents and the application must be signed by a parent or an adult. In the case of an application at Casa Milan, it is sufficient for the adult to be present, with the minor's documents and its own ID.

Question 9

3. Upload a ticket on the CRN Card

Accepted Answer

Only one ticket can be loaded onto a Cuore Rossonero card for a single match, in the name of the cardholder themselves. Single tickets for several matches can be loaded (example: I cannot load two tickets for AC Milan v Roma onto my Cuore Rossonero card, but I can load one for AC Milan v Roma and one for AC Milan v Fiorentina, always and only in the name of the cardholder themselves).

Question 10

4. CRN card cost

Accepted Answer

The Cuore Rossonero card costs €20, both in the case of a new subscription and in the case of a renewal. Until December 13th, the CRN Card is on promotion at the price of 5 Euros.  For cards purchased online, shipping costs are also added, depending on the destination.

Question 11

4. Can I buy away tickets even if I have not yet activate my CRN card?

Accepted Answer

The CRN card is valid for purchasing in circulation (meaning it is recognized by other sales circuits) only if it is in the 'active-recognized' status. Cards that have not been recognized are not enabled to access ticketing services for away matches. If you have an urgent need to activate the CRN card for an upcoming away match, please contact our Customer Support by filling out the form found in the section below 'Contact Us' at point 5.

Question 12

4. I subscribed for a CRN card today: is it already active to access ticket sales and ticketing services?

Accepted Answer

Yes, the code received via e-mail is immediately operational to receive a ticket transfer or to purchase a ticket for home matches. Only when the holder is authorised through the validation of ID documents does the card become fully functional and is enabled to access the Visiting Supporters' ticket sale for away matches.

Question 13

5. My card is being produced: may I access ticketing services?

Accepted Answer

In general, it is not compulsory to be a CRN holder to purchase tickets online.  In the case of sales phases dedicated to CRN holders for home matches, you can immediately access the window reserved for card holders, using the code that was communicated to your email address at the end of the purchase process. If you need to purchase tickets for away matches, please remember that the card must be active and recognised: recognition takes approximately 10 working days.

Question 14

5. Delivery timing and methods

Accepted Answer

For purchases at Casa Milan or at Via Dante Flagship Store, the card is delivered in real time after payment.   For cards subscribed online, shipping with a courier is available, both in Italy and abroad, with costs and delivery times varying depending on the destination, averaging 25 business days. ﻿ Our advice Is the shipment delayed? Contact our Customer Support by filling out the form located in the section at point 15 'Contact Us'.

Question 15

5. Contact us

Accepted Answer

Question 16

6. New card's code notification

Accepted Answer

The code for the new card is sent at the end of the purchase process to the email address relating to the MyMilan account used to purchase the card.  Our advice: Is the shipment delayed? Contact our Customer Support by filling out the form located in the section at point 15 'Contact Us'.

Question 17

6. The CRN card loaded with the season ticket/change of name is still being issued: how can I enter the San Siro?

Accepted Answer

Until you can physically use the CRN card, you'll need to pick up a substitute card from a San Siro Stadium's CRN Help Desk in order to enter the stadium. This help desk is located at the North, South and West ticket offices. These counters are open three hours before kick-off on matchday. You will need to present a copy of the e-mail confirmation of card purchase containing the CRN code, a copy of the ticket/subscription/ticket transfer receipt and cardholder ID.

Question 18

7. Online CRN cards delivery time

Accepted Answer

The CRN card will be shipped only after the operators have verified the accuracy of the entered data and the conformity of the uploaded photos. The production and shipping time of the card is approximately 25 business days, depending on the location where delivery needs to be made. Once the CRN is produced and ready for shipping, you will receive the tracking link at the email address provided during the CRN subscription. ﻿ Our advice If you have been waiting for the CRN for more than 30 days, please write to us by filling out the form found in the section below 'Contact Us' at point 15.

Question 19

7. I have lost the CRN card on which I had my season ticket loaded: what should I do?

Accepted Answer

Apply for a new CRN through the renewal procedure: all access titles loaded on the lost card will be automatically transferred to your new CRN card. Following renewal, a new card will be generated, with a new code and four-year validity, which will be delivered to you in approximately 25 days.  To access the stadium while waiting to receive the card requested online, you must go to the CRN assistance desks at the San Siro stadium, which are only open on match day and are located in all the stadium ticket offices.  Here, presenting the code of the new card, you will receive a replacement coupon with which to open the turnstile, while waiting for the new card to be delivered.

Question 20

8. CRN card delayed delivery

Accepted Answer

The production and shipping time of the card is approximately 25 business days, depending on the location where delivery needs to be made. We remind you that the card code in your possession is already active and enabled to access the services and benefits reserved for CRN holders. Our advice: If you have been waiting for the CRN for more than 30 days, please write to us by filling out the form found in the section below at point 15 'Contact Us'.

Question 21

8. How many tickets is it possible to purchase with one CRN card?

Accepted Answer

Only your own ticket can be loaded onto your CRN card.  The CRN card can also allow the card holder to access reserved sales windows; the quantity of tickets that can be purchased during each sale will be communicated by the Club on the ticketing website.

Question 22

9. CRN Shipment: returned delivery

Accepted Answer

If the shipment of your CRN was unsuccessful and it has been returned to the sender, you will be contacted via email by our logistics partner to arrange a new shipment. Please note that the email address you will be contacted at will be the one provided during the CRN purchase process.   In this case, the time for reshipment will again be approximately 25 business days. ﻿ Our advice: If you need further assistance, please contact our Customer Support via chatbot or filling the contact form below.

Question 23

9. Contact us

Accepted Answer

Question 24

10. CRN Card's code and ticketing services' access

Accepted Answer

The newly purchased CRN card online is in the status of 'active, pending recognition.' This means that it is valid for ticketing operations such as accessing the name change service or purchasing tickets and subscriptions in the cardholder's name. If the document verification process yields a positive result, the operators will update the card status to 'active/recognized.' At this point, the CRN card becomes fully functional for all ticketing functions, including the purchase of tickets for away matches.

Question 25

11. CRN Card online purchase: how to upload the photos online

Accepted Answer

The photograph is uploaded from a folder on your PC. Once uploaded, you will be able to resize the image in the box so that the cardholder's face is clearly visible. In the photo frame for the Cuore Rossonero card, the image will appear just as it will be printed. Remember that your face should not be covered by sunglasses, scarves or caps. Only the Cuore Rossonero cardholder should be shown in the photo. Our advice The photo should preferably be in jpeg format and should not exceed the size of 1 mega.

Question 26

12. CRN card validity

Accepted Answer

The expiry date is generally shown on the card itself. Cards issued from June 1st 2019 have a four years' validity.

Question 27

13. Lost CRN card

Accepted Answer

If you have lost your CRN card, you can request its replacement online via the renewal procedure.   Following renewal, the lost card will be automatically blocked and a new card will be produced, with a new code, to which any tickets and subscriptions loaded on the lost card will be automatically transferred.To access the renewal procedure, you need to insert the lost card's code. If you don't remember your card code, you can contact us via the web form below, specifying name, surname, date and place of birth, city/country of residence.    Our advice If you don't want to renew, but simply block the card from working, please contact us via the form below at point 15 'Contact us'. To block the lost card, you must know the card's code. It is not necessary to send a copy of the loss report. Please be aware that blocking the card will prevent you from renewing it independently in the future.

Question 28

14. Renewal expired CRN Card

Accepted Answer

If you wish to renew your CRN Card, you can do so without having to notify us by simply going to Casa Milan or to Via Dante Flagship Store, or doing the online procedure: after the renewal, a new card is issued, with a new code and a 4 years' validity. Any tickets or season ticket loaded onto the expired card will be automatically transferred to the new card upon renewal. The CRN can also be renewed before its expiry date.

Question 29

15. Contact us

Accepted Answer

CRN CARD

Tickets

Season Tickets

CRN Card

Online Shop

Official Store

Casa Milan

MyMilan

Milan Junior

Privacy

Documents

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